- Even without deleting the app, once the session ends the access ID is usually recycled and the password is randomized unless you assigned a fixed on. Deleting the app does further make it impossible to access your device through teamviewer, bu.
- Start AnyDesk, open the menu and select the About AnyDesk. Click Send support information: AnyDesk will create a folder to your desktop. This folder contains the ad.trace and the adsvc.trace file.
Instant IT Solutions
Boost productivity with out-of-the-box remote access and support, secure videoconferences, remote IT management, and AR assistance.
Click the appropriate button to run the AnyDesk QuickSupport Module. Windows Quick Support. Mac Quick Support. Android Quick Support. Industrial WordPress Theme Altec IT Consulting. Skip to content. Computer Services 3745 Central American Blvd.
Corporate IT Solutions
Deliver world-class services with cross-platform IT support, universal remote access, and seamless customer-first engagement solutions.
Industry 4.0 Solutions
Digitally enhance, support, and transform industrial processes and workflows across the entire value chain with AR and IoT solutions.
The TeamViewer suite of remote connectivity, augmented reality, IT management, and customer-first engagement solutions empowers you to connect to any device to support anyone, any process, or anything — from anywhere, anytime.
*Free for private, non-commercial use
TeamViewer becomes new official partner of one of the world’s most powerful automotive brands.
Installations
Active Devices per Year
Global Customers
The TeamViewer remote connectivity cloud platform enables secure remote access to any device, across platforms, from anywhere, anytime.
TeamViewer connects computers, smartphones, servers, IoT devices, robots — anything — with fast, high performance connections through our global access network… even in outer space or low bandwidth environments.
Flexible and scalable, the TeamViewer remote access and support platform is the foundation of our suite of software solutions, with countless use cases and prebuilt integrations with popular IT and business applications.
IT security is part of our DNA. Together with internationally recognized security professionals, our expert cybersecurity team ensures the highest security standards for our remote connectivity software and all other solutions.
As a German-based global company, we operate in accordance with the General Data Protection Regulation (GPDR), using ISO/IEC 27001 certified data centers and an ISO 9001:2015 certified quality management system (QMS).
All TeamViewer remote connections are end-to-end encrypted, so that no one can read your data — not even us.
We are a global technology company from Göppingen in southern Germany. With over 1,200 employees worldwide, we recently generated 460 million euros in invoiced sales.
During the last 15 years, we have driven innovation though digitalization made in Germany. In 2019, we celebrated the largest European IPO of the year and our listing in the MDAX.
Through global remote connectivity and digitalizing processes across organizations, TeamViewer is committed to raising sustainability awareness. Our goal is to enable limitless connectivity for individuals and companies of all sizes, from all industries.
![Anydesk Anydesk](/uploads/1/1/9/4/119441719/457096154.png)
B2B division uses TeamViewer for remote maintenance of digital displays and information systems.
Energy sector digitalizes picking processes with the vision picking solution, xPick.
With TeamViewer, Doro closes the digital gap for seniors so they can live an active and independent life.
Leitner Ropeways relies on AR-based support to optimize the operating time of ropeways.
TeamViewer increased efficiency gains of precision agriculture for Trimble users.
TeamViewer in SPACE: Tele-operation of medical equipment and improved image quality overall.
The TeamViewer and Dell solution helps us monitor the operation of our intelligent warehouse systems at the customer’s site.
You can see at first glance what is happening on the remote computer.
Thanks to TeamViewer, we can offer our customers worldwide immediate help in real time.
TeamViewer’s AR functionality can easily be used via a smartphone camera.
Integration Partners
Integrate TeamViewer remote access and support capabilities with your business applications.
my.anydesk.com is the main interface to view and modify properties and status of a customers' account. It provides the custom client generator to create your own Anydesk, session logging, a support form to submit tickets and a section to manage payments.
- 5Monitoring
- 7Settings
Login
Customers get credentials by mail once the account is created on purchase. The mail include your login credentials namely the customers registered mail and a password. The password can be changed in the settings. In case you lose your password, it can be reset on myAnyDesk main page.
Apply the license option in the Menu Tab of AnyDesk Main Window
![Anydesk Anydesk](/uploads/1/1/9/4/119441719/615154405.jpg)
ID, Alias and License Key
The ID represents a unique number to identify a specific client in the AnyDesk network. The Alias is shaped like a mail address consisting of name and namespace. By default, users get an Alias in the public namespace '@ad' representing AnyDesk. A custom namespace is available for the Professional and Enterprise license.
The ID is generated by AnyDesk upon first startup.
See AnyDesk ID and Alias to learn how to backup the ID.
Note: A Reset of the license key won't remove your registered clients. Only new clients to be registered have to use the new license key. Auto-register the license by choosing the option assign to license in the custom client.
Apply or remove license key in AnyDesk
The license key connects the AnyDesk client to the corresponding account. ID and Alias are displayed in the clients section on my.anydesk.com when registered.
Anydesk Web Client
Registration
The license, applied to AnyDesk links the client to a specific account. After registering the client, the portal will display all its properties.
Note: For AnyDesk Lite, only one device is licensed. For AnyDesk Professional, licensed clients consume sessions and fill the max-session count. Hence don't distribute licensed custom clients outside your work space.
Register client | Copy the license key on my.anydesk.com in the License tab and paste it into AnyDesk by going to » Options Tab » Change license key. |
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Remove client | Go to my.anydesk.com to the license tab and click on a registered client. Then click remove. |
Adding Clients to a Namespace
The Alias can be chosen freely in the client details. The namespace must be @ad except for custom namespaces.
Note: If AnyDesk is installed and registered with a free license, the Alias is bound to the ID and cannot be changed once it was set.
The namespace is available for the Professional, Power and Enterprise license.
- Standard or public namespace:
exampleAlias@ad
- custom namespace:
exampleAlias@MyOwnNamespace
In Order to apply your namespace to a specific client:
- Attach your licence-key to AnyDesk with the corresponding ID/Alias.
- Login to the portal and browse to the list of clients.
- Choose the client you want to modify and click the loupe symbol.
- Change the name. You have to enter the full name including the
@myOwnNamespace
Anydesk Quick Support Mac
Monitoring
The Portal monitors clients registered to your account, the amount of active sessions, the installed version, as well as when and how long a sessions did take place. (Provides Export Options for CSV session data). Use this feature for accounting or billing purposes. A REST-interface is also available for Professional and Enterprise customers to provide automatic retrieval of session data.
Close Session
Anydesk Help Desk
In the Session section click the arrow symbol » to get session details in the upper right corner, choose Close session to disconnect a session. Use this method to lower the session count.
Account information
All personal contact information except the registered mailaddress can be edited.
The license tab also shows general information like:
- Customer number
- License type
- License number
- Available & max seats
- Available & max session
- Namespace (if part of the bundle)
- Clients connected to your license showing ID, Alias and online status
- Interface to build custom client versions of AnyDesk. (Customize AnyDesk)
Settings
The settings tab lets you change time zone and language, setup the CSV session export, enable [Two-Factor Authentication] and change the unattended access password.
Payment & Invoices
In the Settings Tab switch to [Payment], to consign credit card information. Invoices will be payed automatically.You may also choose to pay manually via bank transfer or PayPal. The invoice section lists all invoices including status to keep track.
Forgot Password
If you forgot your password, go to my.anydesk.com and request a password reset by clicking forgot password. You will receive a reset password mail to your registered mail address.
Custom Client Generator
The Portal also provides the ability to create your own AnyDesk called custom client. See: Customize AnyDesk